Privacy Policy

13290 FM 1960 RD W, Houston, TX 77065

Privacy Policy

This Privacy Policy explains how we may collect, use, disclose, retain, and protect information when you use our website or request cleaning services.

1. Introduction

This Privacy Policy explains how Sharing Angels Cleaning Company, referred to in this policy as “the Company collects and uses information when you visit our website, request an estimate, contact us, book cleaning services, or otherwise communicate with us.

By using our website or submitting information to us, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree with this policy, please do not submit personal information through our website or service request forms.

2. Interpretation and Definitions

Interpretation

Words with capitalized initial letters have meanings defined under this section. These definitions apply whether the words appear in singular or plural form.

Definitions

Company means Sharing Angels Cleaning Company, located at 13290 FM 1960 RD W, Houston, TX 77065.
Service means the website, estimate requests, customer communications, and cleaning services provided by the Company.
Website means the Sharing Angels Cleaning Company website.
Personal Information means information that identifies, relates to, describes, or can reasonably be linked to an individual or household.
Usage Data means information collected automatically when a person uses the website, such as browser type, pages visited, date and time of visit, and similar technical information.
Service Provider means a third-party person or company that helps us operate the website, process payments, provide communications, analyze website activity, support bookings, or provide other business services.
You means the person using the website, requesting services, communicating with us, or acting on behalf of a household, business, or other legal entity.

3. Information We May Collect

Personal Information You Provide

When you contact us, request an estimate, schedule a cleaning, submit a website form, or communicate with us, we may ask for information that helps us respond to you and provide service.

This information may include:

First and last name
Email address
Phone number
Service address, city, state, and ZIP code
Property type, number of rooms, number of bathrooms, and cleaning preferences
Access instructions, gate codes, parking instructions, pet information, and scheduling details
Messages, photos, or notes you choose to send about your property or requested service
Payment or billing details if needed to complete a transaction

4. How We Use Personal Information

Sharing Angels Cleaning Company may use Personal Information for the following purposes:

To provide, schedule, confirm, and manage cleaning services
To prepare estimates and respond to service inquiries
To communicate by phone, text message, email, website form response, or other agreed methods
To send appointment reminders, scheduling updates, service notices, and customer support messages
To process payments, invoices, refunds, or billing questions
To personalize service based on your cleaning preferences, property information, and prior appointments
To improve our website, customer service, service offerings, operations, and marketing
To detect, prevent, or respond to fraud, unauthorized activity, security issues, or misuse of the website
To comply with legal obligations, enforce our terms, resolve disputes, and protect our rights

5. Sharing Personal Information

We do not sell Personal Information in the ordinary meaning of selling customer lists for money. We may share information only when reasonably needed for business operations, service delivery, legal compliance, or with your consent.

We may share information in the following situations:

With Service Providers: We may share information with companies that help us operate the website, process payments, host forms, manage scheduling, communicate with customers, provide analytics, or support business operations.
For service fulfillment: We may share necessary property or appointment details with employees, cleaners, contractors, or team members assigned to provide cleaning services.
For legal reasons: We may disclose information if required by law, subpoena, court order, governmental request, or when we believe disclosure is necessary to protect rights, property, safety, or legal interests.
For business transfers: If the Company is involved in a merger, sale, financing, acquisition, restructuring, or transfer of business assets, Personal Information may be transferred as part of that transaction.
With your consent: We may share information for another purpose when you give us permission to do so.

6. Retention of Personal Information

We keep Personal Information only as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, managing customer relationships, meeting legal or accounting obligations, resolving disputes, improving operations, and enforcing agreements.

Usage Data is generally kept for a shorter period unless it is needed for security, analytics, fraud prevention, website improvement, or legal compliance.

7. Transfer of Personal Information

Your information may be processed at our business location, on our devices, or by Service Providers that operate in different cities, states, or countries. Privacy laws may differ depending on where information is processed.

By submitting information to us, you understand that your information may be transferred and processed outside your city, state, or country. We take reasonable steps to protect Personal Information in accordance with this Privacy Policy.

8. Your Privacy Choices and Rights

Depending on where you live and the laws that apply, you may have the right to request access to Personal Information we hold about you, ask us to correct inaccurate information, request deletion of certain information, withdraw consent where processing is based on consent, or ask questions about how your information is used.

You may contact us to request access, correction, or deletion of information you have provided. We may need to verify your identity before responding. We may also need to retain certain information where required or permitted by law, including for accounting, legal, dispute resolution, security, or legitimate business purposes.

9. Security of Personal Information

We care about protecting customer information and use reasonable administrative, technical, and organizational measures to help safeguard Personal Information. However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security, but we work to protect information in a commercially reasonable way.

10. Children’s Privacy

Our website and services are intended for adults and are not directed to children under the age of 13. We do not knowingly collect Personal Information from children under 13. If we learn that a child has provided Personal Information without appropriate consent, we will take reasonable steps to delete that information.

11. Links to Other Websites

Our website may contain links to other websites, platforms, maps, payment tools, booking tools, social media pages, or third-party resources. We are not responsible for the privacy practices, content, security, or policies of third-party websites. You should review the privacy policy of any third-party website you visit.

12. Marketing Communications

If you choose to receive promotional messages, we may send updates about services, offers, reminders, or company news. You may opt out of marketing communications by following the instructions in the message or by contacting us. Even if you opt out of marketing, we may still send non-marketing messages related to appointments, estimates, billing, safety, or customer service.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When changes are made, we may update the “Last updated” date at the top of this page. Changes are effective when posted on the website unless otherwise stated. Your continued use of the website or services after changes are posted means you acknowledge the updated policy.